Conflict Resolution Fundamentals
Sydney, NSW · In-person
Build foundational skills in identifying, de-escalating, and resolving workplace conflict.
Resolve complex workplace conflict with clarity, care, and traction
We help public sector and workplace leaders restore psychological safety, rebuild trust, and move forward with a structured pathway, not a one-off intervention.
Trusted by
Australian Public ServiceNSW GovernmentVictorian GovernmentQueensland HealthLocal Government NSW
20+ years resolving complex workplace disputes
Trauma-informed and culturally safe practice
Public sector-ready from day one
Start with clarity: a structured first step, not a leap
Every situation is different. Our process is designed to give you confidence before you commit.
Step 01
Share the situation
Tell us what is happening in your organisation. Everything you share is treated with strict confidentiality.
Step 02
Wise Guide diagnosis
Shiv personally reviews every enquiry and identifies the core dynamics, risks, and opportunities.
Step 03
Matched pathway
You receive a recommended approach, whether that is mediation, training, consulting, or a combination.
Your enquiry is confidential and reviewed personally by Shiv.
An integrated pathway for organisational harmony
Every service connects to the others. Whether you start with mediation, training, or a systems review, we design the combination that fits your situation.
Mediation & Conciliation
Structured, impartial processes that help parties in conflict find resolution and move forward with clear agreements.
Training & Capability Pathways
Accredited programs and practical workshops that build lasting conflict resolution capability across your organisation.
Consulting & Systems Design
Review and redesign of dispute-resolution frameworks, policies, and escalation pathways for your context.
The Collective
Access a curated panel of specialist mediators, facilitators, and coaches matched to your specific needs.
Wisdom and care, in equal measure
Our approach is built on three pillars that distinguish how we work and the outcomes we deliver.
Rigour
Evidence-based methodology, structured frameworks, and transparent processes grounded in decades of practice.
Psychological safety
Trauma-informed, culturally safe approaches that create the conditions for honest dialogue and genuine resolution.
Practical traction
Outcomes that last beyond the session. We focus on sustainable agreements, capability building, and systemic improvement.
"Shiv helped us move from a deeply entrenched leadership dispute to a workable agreement in weeks, not months. The process felt safe for everyone involved."
Director of People & Culture
State Government Agency
"What sets Shiv apart is the combination of deep expertise and genuine care. Our team emerged with stronger relationships and better tools to handle future tensions."
Chief People Officer
National NFP Organisation
Upcoming training and events
Practical, evidence-based programs designed for professionals who navigate conflict every day.
Support, designed for your role
Different roles face different pressures. We tailor our approach so you get the support that fits your context.
HR & People Leaders
Navigating complex disputes, grievances, and team breakdowns that keep escalating.
Get a structured resolution pathway that protects your people and your organisation.
Start a confidential enquiryExecutives & Senior Leaders
Leadership conflict is draining focus, morale, and organisational trust.
Restore psychological safety across your executive team with expert-led mediation.
Request a QuotePractitioners & Aspiring Mediators
You want to build or deepen your mediation skills with a trauma-informed lens.
Access accreditation pathways, supervision, and ongoing professional development.
Browse trainingPrefer to start with a resource?
Explore these free resources to learn more about our approach, or get in touch when you are ready.
Guide
The Structured Pathway to Workplace Conflict Resolution
A practical guide for HR and People leaders navigating complex disputes. Learn the key decision points, escalation frameworks, and how to protect psychological safety throughout.
Access guideWebinar
From Conflict to Clarity: A Live Case Study
Watch Shiv walk through a real (de-identified) public sector dispute, demonstrating the diagnosis, intervention design, and resolution process in action.
Access webinar